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6 Payment Apps For Small Businesses in Singapore
Payment apps make it easier for small businesses to manage their payables in an easy and timely manner. Check out these payment apps for your business!
Imagine buying materials from your suppliers and paying through cash alone. You may end up seeing piles of invoices on your table, losing track of your payables, or worse, not having enough cash available.
Many businesses, particularly the small-scale ones, rely on cash or cheque payments. But, in a fast-paced market, efficiency is a primary contributor to success. Now that we are still in the pandemic, physical transactions can be inconvenient. Worse, some vendors are apprehensive about accepting cash payments.
Cashless transactions are vital to businesses today. Whatever your business is, there can be unexpected expenses. It is good that virtual credit cards (VCCs) and digital wallets can help you do business anytime you want. This article will take a closer look at some popular payment apps for small businesses.
The Rise of Payment Apps in Singapore and Indonesia
Long before the pandemic started, cashless transactions were already booming in the ASEAN region. Businesses and consumers shifted from cash to credit cards and payment apps. In 2013, Singapore was one of the leading countries to adapt to this trend. Its shift to a cashless society became more evident.
For instance, cards and e-payment comprised 69% of consumer spending, 1% shy of South Korea. The global average percentage was only 66%. For the next three years, Singapore slowed down compared to other city-states in Asia. In a 2015 study commissioned by the MAS, cash transactions rebounded to 60%. This increase came from wet markets and small shops, comprising 80%.
Yet, e-payment became a popular trend again in 2017-2019. It revolutionised and dominated payment systems globally. In the same year, Spenmo emerged and took part in the e-payment revolution. Its timing was perfect as more businesses adopted this payment system. From 48% in 2016, e-payments rose to 81% in 2019.
Meanwhile, it took quite a long time to catch up with the changing market. It was the second-largest cash-based economy in 2017. It is easy to understand why. Sixty-four percent of its population are unbanked, while 96% of adults do not have credit cards.
But since 2019, it has appeared that cash domination would not persist for an extended period. More Indonesians have shifted to cards and payment apps. E-wallets have become a popular cashless payment method. Since then, it has dominated the fintech industry, with 54.6% of cashless transactions.
Payment Apps in the Time of the Pandemic and Beyond
The pandemic drove the drastic rise in digital payments. It caused a domino effect as most businesses opted to shut down. E-commerce became a favourite, given the limited operations and restrictions. The best payment apps for small businesses were integral for recovery and growth.
Singapore had the most visible acceleration towards it. During 1Q 2020, about 100,000 Singaporeans did online spending for the first time. It was due to the 44% growth in online grocery shopping. Digital payments on e-commerce and food deliveries grew by 36% and 40%. The percentage of businesses accepting e-payments increased to 85% during the second half.
Taken from Statista
Contactless debit and credit cards remained the top choice. Keep in mind that contactless cards differ from the typical debit and credit cards. You don’t have to swipe them at the billing counter. You only have to wave or tap them on the contactless terminal without entering your pin. VCCs are another favourite since Singaporeans can pay even without their physical cards.
Meanwhile, digital payment apps emerged as their third choice, with Paypal and GrabPay as the top pick. You can wave your phone at the counter to pay like contactless cards. It led to a decrease in the cheque-to-e-payment volume to 12%. The cash-to-digital payment ratio fell to 17%. The estimated percentage of cash transactions was 39%, but the actual value was even lower at 37% only. Despite this, Singapore does not intend to be a 100% cashless society, at least in 2021-2025.
Taken from The Strait Times
Another survey conducted earlier this year confirmed the findings in 2020. Among the surveyed individuals, 66% used cashless payment methods. Meanwhile, 78% said they would shift to digital payment apps after the pandemic. Now, contactless and online credit cards are still the number one option. But, digital payments are becoming more popular and starting to overtake card transactions. It extends to its neighbouring countries and Oceania. In fact, 46% of 1.8 billion people in the Asia Pacific use e-payment apps daily.
Meanwhile, Indonesia has room for improvement as bank penetration is only 48%. But, more people, even the unbanked, started to embrace the use of e-payment apps. Digital payments grew by 38.6% and reached $13.95 billion. With that, local fintech players like GoJek and Dana have dominated Indonesia. Other apps like Paypal are keeping up with the competition. As projected, e-money transactions will increase to $18.47 billion.
Taken from Statista
Taken from Statista
Given all these trends, studies project a further increase in e-wallet users in 2025. In a survey, 74% of business owners in Southeast Asia are now open to cashless payments. The percentage was even higher in Singapore at over 80%. Moreso, 49% of the commercial bank customers in urban areas have digital payment apps. Hence, studies estimate that 84% of the population will have access to e-payments apps in 2025.
Taken from TECHWIRE ASIA
Why Businesses Need Payment Apps
Regardless of the business size, the need for payment apps has become more visible. Efficiency in the fast-paced world is a factor in success. Payment apps save more time and costs than you think.
Consumers now rely on these more than ever, given earlier data. Since your customers and suppliers use digital payment apps, you have to catch up. Here are some reasons why mobile payment apps for small businesses are vital.
Timely and Relevant
Now that we are still facing the threat of the pandemic, people still tend to avoid physical contact. For instance, you run out of supplies, and you have to rush products. You cannot always ask your vendors to deliver right away, especially if you are still a newcomer. Chances are, you will go to stores to buy right away.
With payment apps or virtual cards, You do not have to queue up to the bank to make a deposit or issue cheques. They help you reduce the transmission risks in your business. Moreso, many consumers are now on the internet. Even your suppliers may be there. Since the boom of e-commerce, intensified by the pandemic impact, transactions went online. With that, you can also order supplies and pay online.
Improved Customer Experience
Given the previous point, digital payment apps improve customer experience. Card and digital payments apps offer flexible payment methods. These enable your customers to pay anytime and anywhere they want. Also, it makes the checkout process faster.
They can shop with only their phones at hand. They do not have to worry about risks associated with lost cash and cards. Now, these are more crucial as customers value convenience and safety more. It will pay off as you establish brand loyalty and attract more customers.
Digital or Mobile Payment Apps for Security
With digital payment apps, you can make in-store purchases with your cellphone alone. Thanks to Near-Field Communication (NFC), you can shop even without cash or cards. You can wave your mobile phone at the counter and add a PIN or fingerprint password to your phone and payment app for better security.
These use protected code or encryption against personal data threats. The actual number of your card is not stored on the device and the retailer. Like VCCs, it assigns temporary numbers for each transaction. In that way, hackers will not get access to your data or devices. In short, payment apps provide extra layers of security to your financial data.
Digital or Mobile Payment Apps Become More Accessible
The recent data presents the number of consumers and businesses with payment apps. With more people adapting to cashless transactions, you should keep up with the trend. Chances are, many stores will prefer cashless payments and refuse you. Perhaps you do not know much about it.
Even in the western part of the world, cash spending dropped. In the US, for example, 28% of people stopped using money since the pandemic started. More than 50% of the respondents tried to avoid in-person transactions in a recent survey. In fact, 7% added that merchants refused to accept payment if paid in cash.
South Korea and China had the same analysis. In Singapore, the expected cash transactions in 2020 were 39%. However, due to fear and restrictions, cash transactions went down to 37% only. Contactless cards and digital payment apps have become a staple. As such, you have to be more open to digital payment apps. Let’s admit that the new normal is speeding up the changes in the payment system.
More Valuable Management Tools
Aside from convenience and security, payment apps provide valuable management tools. They help in bookkeeping and tracking transactions. They generate invoices or receipts shared via email. Given this, you do not have to worry about dealing with piles of invoices on your table.
Even more, mobile payment apps help you track customer trends and inventories. They allow you to understand customer demands better. You can check which products and services have more potential. Hence, you can improve them and your services to increase revenues.
Mobile Payment Apps for Businesses
Payment apps work with debit and credit cards like MasterCard and American Express. They have different pricing, but they provide convenience and security. We list some of the best mobile payment apps for small businesses.
Apple Pay is a mobile payment and wallet system provided by Apple Inc. Devices can access it on iOs and Safari for web browsing. However, iOS users with an iPhone 6, iPad Air 2, Macbooks with Touch ID, Apple Watch, and newer versions can only access it. Despite this, it works with any merchant that accepts contactless payments.
It appears to be one of the most secure payment apps, given that only Apple users can access it. Instead of the actual number, it generates and sends Funding Primary Account Number. To authenticate it, customers may use passwords, Touch ID, or Face ID.
Moreso, bank transfers of $10,000 at most are free of charge, but it takes one to three business days. The debit card fee is free but has a 1% charge for instant transfers of at least $0.25.
Meanwhile, the credit card fee is 3%.
PayPal, the parent company of Zettle, is a company in the fintech industry. After its spinoff from eBay, it acquired several companies, including Zettle. In essence, it operates as an e-wallet and online system for money transfers and payments. It also works as a processor for auction sites, online vendors, and other commercial users. As such, it appears to be an electronic alternative to checks and money orders.
In general, PayPal charges 2.9% + $0.30 fees for every debit and credit transaction. But, there are countries where it sets the least amount of charge-free transactions. For example, it charges Php 0 for a minimum withdrawal amount of Php 7,000. In the US, it offers more privileges and free transactions. Meanwhile, it has a 2.5% fee for currency conversion.
Moreso, Paypal has two apps, PayPal and PayPal Business. PayPal Business is more suitable for businesses and freelancers. It has more features for receiving payments abroad. It has separate fees for consumers and merchants. Here are some pros and cons of PayPal.
Google Pay is an online payment digital wallet platform. It enables Android devices to make contactless transactions. It uses near-field communication. Customers can use their mobile devices for transactions instead of cards. They only have to wave it at the cashless terminal when checking out. For better security, customers have to authenticate it using fingerprints or PINs. Also, it sends a virtual card number to the merchants instead of the actual card number.
Today, Google Pay provides a 0% charge for bank transfers. But, it charges 4% for credit card transactions. For debit card fees, it charges 1.5% or $0.31, whichever is higher. Here are some of its pros and cons.
Amazon Pay is best used by businesses in the e-commerce industry. It supports one-time and recurring payments and digital transactions. Customers can make pre-orders and micropayments with standard rates using Amazon Pay. But, it does not support adult product transactions and crowdfunding.
Customers can pay on websites or mobile sites using the details in their Amazon accounts. Customers can pay via credit cards and debit cards. Even so, they can’t use Amazon.com Gift Cards for payments. More so, it enables customers to pay for gas using Alexa.
Its fees are pretty similar to Paypal. It has a 2.9% + $0.30 fee per transaction for web and mobile payments. On top of that, it has an extra 1% fee for cross-border transactions. Here are some of its pros and cons.
Square accepts credit card payments via Square Reade using an audio jack. It has a more advanced system called Square Stand. Here, Android and Apple devices can accept chip and contactless payments. It also enables merchants to issue virtual gift cards scanned using a QR code. Cash transfers are also available with Cash App.
The standard processing fee of Square is 2.6% + $0.10 for contactless and card payments.
Meanwhile, payments manually entered via Card on File or Virtual Payments have a 3.5% + $0.15 fee. It has Square for Retail Plus, which has monthly fees of $60.
Here are some of the pros and cons of Square.
Veem is an online payment platform that serves 100 countries and 70 currencies. It uses multi-rai technology that routes transactions through different options such as debit cards, treasury accounts, digital wallets, and even blockchains. It integrates with accounting software like Quickbooks and Xero. It also deals with payment security, data transfer, and checkout payments.
Like its peers on this list, it has a fee of 2.9% per credit card transaction. Also, you will need a more traditional payment processor for your transactions. In over 500 reviews on Trustpilot, it got a rating of 4/5 and a trust score of 7/10. Here are some of the pros and cons of Veem.
|Factors to Consider in Choosing a Payment App for Your Business|
|Ease in Handling Sales Plus Process Returns||Small and medium enterprises (SMEs) must ensure the accuracy of the information they provide.|
|Digital Receipts||These apps must generate electronic receipts and invoices. Companies need these to better track expenses. Customers need these for transparency. Also, these can capture signatures, so you will not have to sign manually.|
|Credit Card Encryption||Payment apps must have thorough credit card encryption. Otherwise, they will be at risk for lawsuits and reputational damage. Moreso, apps do not store sensitive data on the device for security.|
Looking for the Payment App that Fits Your Business? Try Spenmo!
Our reliance on cash has diminished, especially in the last year. The e-commerce industry has fueled our need for convenient payment systems. Thanks to payment apps, businesses and consumers can purchase goods and services using their phones without sacrificing security.
More so, it improves customer experience and establishes brand loyalty. Small business owners must consider adding payment apps as payment options. If you wish to have one, reach out and seek assistance from Spenmo. It provides quality fintech products and services for businesses.
Frequently Asked Questions
What is the safest payment app?
Apple Pay, PayPal, and Google Pay are famous for security.
What payment methods do small businesses use?
Many small businesses are into cash and cards. But in the last few years, they have also adopted contactless cards and mobile payments.
How can I set up a payment app for my small business?
Some app builders help you create your payment app and add the e-wallet feature. But, you can register in established apps for convenience and better security.